What
is Arch e-mail service?
E-mail service permits people that have the capability of
sending electronic mail to send electronic mail messages
to your pager. If your e-mail system is set up to forward
e-mail messages, you can also receive notification on your
pager when you receive an e-mail.
All
Word Messaging pagers with Arch Nationwide service can receive
e-mail pages and e-mail notification.
Local
Word Messaging pagers can also receive e-mail pages and
e-mail notification in selected markets. Contact customer
service at the number listed on your most recent statement
to find out if local e-mail is available in your area.
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How
do I enable my pager to receive e-mail notification or e-mail
pages?
If
you would like to enable your service to receive e-mail
pages or e-mail notification please send a quick e-mail
to us. Be sure to include your account information, including
name, pager number, and account number. We will set up your
service and respond as soon as possible. In some cases you
may need to modify your service to receive e-mail notification.
If that is the case, we will respond with the necessary
information to upgrade your service.
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Can
I receive pages from any e-mail system?
If
you are set-up to receive web pages sent through e-mail,
you will be able to receive e-mail pages sent through most
standard e-mail systems, including those used by AOL and
your local Internet service provider (ISP). If you are experiencing
a problem sending or receiving e-mail pages please send
an e-mail to us. Be sure to include your account information,
including name, pager number, and account number. We will
address your problem and respond as soon as possible.
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How
do I send an e-mail page?
E-mail
paging procedures vary depending on the type of equipment
and service the subscriber has. If you have questions about,
or are having difficulty sending e-mail pages to an Arch
subscriber, please send an e-mail to us. Include the subscribers
pager number, and we will respond with appropriate instructions.
In some cases the subscriber may not be set up to receive
e-mail pages, if that is the case, we will respond with
the necessary information to upgrade their service.
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What
does the message, "Feature not enabled. Please contact
your Arch representative for more information." , mean
when it is displayed after a caller tries to send me an
e-mail?
This
means that the subscriber has the capability to receive
e-mail messages but this service is not enabled on the subscribers
pager. Just call the customer service number listed on your
most recent statement to have e-mail added to your service
plan.
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What
does the message, "The Pager Number you have paged
is not valid. If you feel this message is in error, please
check the number and try again.", mean when it's displayed
after a caller tries to send me an e-mail?
This
means that your pager is not set up to receive e-mail pages
or e-mail notification. Contact customer service at the
number listed on your most recent statement to find out
how you can upgrade your service to enable this feature.
In some cases the subscriber may not be set up to receive
e-mail pages, if that is the case, we will respond with
the necessary information to upgrade their service.
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Why
does my customer only receive the 'Subject' and not the
body to their wireless device?
Please
Click Here. Another window will open with the answer for
this question.
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