Why does my customer only receive the 'Subject' and not the body to their wireless device?

 You have your email program set to send email in HTML format. Set the sending options of your email program to either "plain" or "rich" text.

How to change mail format from HTML to normal:


Outlook 2000:
Select "Tools" then "Options" then select the "Mail Format" tab. (See below)
In the "Send in this Message format:" field, select either "Microsoft Outlook Rich Text" or "Plain Text", and then click on the "OK" button to accept your changes.

image


Outlook Express:
Select "Tools" then "Options" then select the "Send" tab. (See below)
In the "Mail Sending Format" section, select "Plain Text", and then click on the "OK" button to accept your changes.
image

Other Email Clients:

There are numerous email clients available. Most of them have a setting similar to the one's presented here for changing the format of the sending email. If you need further help with changing the email format, please contact the vendor of the software in question.