Welcome to the Pagenet-to-Arch Two-Way Conversion!

Arch Wireless is dedicated to providing you with the best possible communications services available. Since Pagenet joined Arch, we have been diligently merging our two paging systems. The next step in this process is to integrate and upgrade the Pagenet Two-Way system to the Arch Two-Way system. This change will provide you with the latest in wireless technology and increase the reliability of the system providing your service.

Notification letters were mailed to you approximately a month before this change was scheduled to take place. In addition, a text page will be sent to your two-way unit to remind you of the change date as it approaches. You can view these documents and the other forms of notification used, under the heading CUSTOMER NOTIFICATION below.

HOW AND WHEN YOU WILL BE AFFECTED:

There are 4 different ways you may be affected by this upgrade.

1. If you currently utilize personalized voice mail service, either voice prompt or complete voice mail service, this upgrade will require resetting your voice mail system.
2. If you are using the Pagenet email address of (10-digitpagernumber)@pagenetmessage.net, it will change to the Arch email address of (10-digitpagernumber)@archwireless.net.
3. If you alpha self dispatch using software, Alphamate, Quickpager, or direct modem access, you will need to change your input method from 7-digits to 10-digits.
4. And finally, if you utilize a direct 10-digit number, programmed with a pin, to get One Number Solution, you will lose that service.
5. If you currently utilize the Pagenet Send A Page sites to transmit messages to or from an advanced messaging product, you will need to begin using the Arch Wireless Send A Page site at www.arch.com/message. This site may also be reached by using www.arch.com address and selecting Arch's Send A Page site (either the icon or tab) from that location.

If you're using a PIN number to utilize dispatch services, we encourage you to begin using your direct 10-digit pager number. PIN numbers will be going away in the future.

Please see below for more details of these changes.

Change Schedule:

Description of Changes:

• Voice Mail - Your voice mail upgrade will result in the loss of personal greetings and pass codes. Pass codes will change to 1-2-3-4 for the purposes of this cut. Please retrieve your messages prior to the scheduled change times and dates shown above. Unfortunately, messages cannot be retained and will be lost. For assistance in recording a new greeting and pass code, please review the Arch Wireless Voice Mail User Guide.

  Click here to view the Arch Voice Mail User Guide.

• E-Mail Address - Your email address will change from (10-digitpagernumber)@pagenetmessage.net to (10-digitpagernumber)@archwireless.net. Your pager number will not change.

  If you have a personal 800 number, for example, 888-123-4567, your new email address will look like this: 8881234567@archwireless.net

  If you have a pin based pager number, for example, 323/1234567, your new email address will look like this: 3231234567@archwireless.net

  Please note: all affected pins use either 323, 972, or 908 in place of an area code. If you're not sure which number applies to your pin, you can test by sending pages to each one until you receive the page, or if you prefer, call the customer service number listed on your most recent invoice for assistance. Since PIN numbers will be going away in the future, this would be a good time to begin utilizing your direct 10-digit number for all paging services.

  If you've been using your local pager number for email messaging, that number should continue to work using the (10-digitpagernumber)@archwireless.net address.

  The modem access numbers you are accustomed to using will not change as a result of this upgrade. Please see the customer letter copy below to view the individual modem access numbers if you're not sure what number you should be using.

  To assist you in communicating this change to people using the wrong email address after the change dates, we have created a 'bounce back" message. When a user sends you an email message using the old Pagenetmessage.net email address within 45 days after the change date, a return message will go to the user that looks like this. This message is intended to prompt the user to re-send their message using the correct email address; the email message using the wrong address will not go through.

  "The subscriber you are attempting to contact (1234567890@pagenetmessage.net) has experienced an email address change. Your message has not been sent. Please use the new email address of (10-digit pager number)@archwireless.net."

• Alpha Self Dispatch - Before the cut dates listed above, alpha self dispatch using software, Alphamate, Quickpager, or direct modem access, required 7-digit input. After the cut date affecting your pager number, 10-digit input will be required.

  Click here more for information on 10-digit capable software.

  If you are using a personal 877 or 888 number, your 10-digit number will consist of the pager number plus area code.

  If you are using a pin based number, your 10-digit number will consist of the pin number plus 323, 972, or 908. As above, if you're not sure what number to use, sending test pages can determine the 3-digit number that matches your pin or you can call customer service for assistance. Since PIN numbers will be going away in the future, this would be a good time to begin utilizing your direct 10-digit number for all paging services.

  Again, the current modem access number you're using will not change.

• Operator Dispatch - If you are utilizing One Number Solution, your callers hear a tutorial of option commands when dialing your direct 10-digit pager number. These options direct the caller as follows: (A) to send a numeric message press 1, (B) to leave a voice message press 2, and (C) to reach a text messaging operator press 3.

  If you have this service on a personal 877 or 888 pager number you will not be affected.

  You will be affected if you are one of the customers utilizing operator dispatch by dialing a direct 10-digit pager number that internally associates to a pin number within our system. Regretfully, after the upgrade takes place, this association will no longer be possible. After the change date, your callers will either hear "beep, beep, beep", or "please enter your message after the tone".

  If you wish to add voice mail or personalized voice prompt service to your local number, or if you already have this service, you can assist callers who are accustomed to hearing the One Number Solution options by recording a greeting similar to the following.

  "You've reached the number of (Mr/Ms. Customer) with (Company Name).

  For voice prompt customers: If you'd like to leave a numeric message please enter it after the tone.
  For voice mail customers: If you'd like to leave a numeric or voice message, please enter it after the tone.

  If you'd like to send a text message, please call 800/672-4363 (800/6PAGEME) and provide the operator with my 10-digit phone number or name. Thank you."

• Pagenet Send A Page Site

  The Pagenet Send A Page sites will no longer work for advanced messaging products after the change dates listed in the message below. As your change date is reached, you can begin using the Arch Wireless site at www.arch.com/message. This site may also be reached by using www.arch.com address and selecting Arch's Send A Page site (either the icon or tab) from that location.

  Special messages located on each web page that relate to the Pagenet Send A Page feature will also notify users of this change. You will find a listing of affected web addresses below. **Please note: This change does not affect the ability of one way units to use the appropriate Pagenet Send A Page sites.

  The special message will read like this before the cuts take place:

  "Beginning Thursday, November 14th at 11 PM Central Standard Time, through Sunday, November 17th at 11 PM Central Standard Time, Arch Wireless will be conducting paging terminal conversions. As a result of these conversions, former Pagenet Advanced Messaging customers will no longer be able to use the online Pagenet Send A Message feature. These customers will need to use the www.arch.com/message site to send a page to an advanced messaging unit. Please reference the table below to see if and when you are affected.

Pager Number Type Date/Time Access Numbers 877 and 817 Area Code Personal Pager Numbers 10 digit PINs starting with 972 11/14/02 at 11:00 PM (CST) (877) 720-8398 10 digit PINs starting with 323 11/16/02 at 11:00 PM (CST) (877) 277-8398 888 Area Code PersonalPager Numbers 10-digit PINs starting with 908 11/17/02 at 11:00 PM (CST) (888) 832-8398 (888) 724-3003

Click here to read more about how this conversion will affect you."

Pagenet Send A Page web sites:

www.pagenetmessage.net
www.pagenetmessage.net/subreq.html
www.pagenetmessage.net/statreq.html
www.pagenetmessage.net/gw.wwwUserParamLookup
www.pagenet.com/sendamessage/index.html
www.pagenet.com/sendamessage/R50_SendAMessage.html

After the last upgrade on November 17th, the special message will be changed. At that time, users will experience a 30-second delay before being automatically redirected to the Arch Send A Page site. The new special message will read like this:

"On Sunday, November 17, 2002, at 11 PM Central Standard Time, Arch Wireless converted all of the former Pagenet Advanced Messaging paging terminals to Arch Wireless paging terminals. As a result of this conversion, former Pagenet Advanced Messaging customers will no longer be able to use the online Pagenet Send A Message feature. These customers will need to use the www.arch.com/message site to send a page to an advanced messaging unit.

Click here to read more about how this conversion affected you. "

CUSTOMER NOTIFICATION

Below you will find links allowing you to view all the documents and messages used to notify affected customers of the changes above. You may find it helpful to view these links for further clarification.

	Original Letter
	Letter to Pin customers Losing One Number Solution
	Text Messages will be sent prior to and following each cut date.
	Voice Mail Broadcast messages that will be played for several days prior to the cut each time the customer accesses their voice mail system. You may elect to bypass the broadcast message by pressing "6" to begin retrieving your messages.