National Accounts Customer Support Team

The National Accounts Division is designed to provide a customer support team, including a National Account Manager, centralized, regional and local sales and service support. The Team structure is defined as follows:

National Account Manager - The National Account Manager (NAM) will act as a single point of contact for The Customer and will be responsible for managing the implementation program and presenting new technologies to Corporate and The Customer’s major locations. The National Account Manager will also update field account productivity and ensure that problem resolution is handled in a timely manner.

National Account Support Specialist - The National Account Support Specialist (NASS) assists the National Account Manager with all aspects of account management.

Account Executive - The Account Executives are based in every Arch location and are responsible for overall servicing of The Customer locations within Arch markets.

Major Account Service Specialists - The Service Specialists are based in every Arch location and are responsible for day-to-day servicing for The Customer locations within Arch markets.

National Accounts Customer Services Center - A standard of our National Accounts is to designate a specific, highly trained customer service group. This group will be one of The Customer’s single points of contact for all customer service needs.