What is my pager number?
Almost all Arch Wireless pager numbers are
either local direct dial, or Personal Toll-Free Numbers.
Examples of a local direct dial number would be (212)
555-1212. An example of a Personal Toll-Free Number
would be (866) 555-1212. In both of these cases the
entire ten digits are used as the pager number for
both one way and two-way devices.
Arch helps you notify your contacts of your device
phone number if you are Webster 100 or Webster 200
customer and have a local direct dial or Personal
Toll-Free Number. When you send messages from your
2-way messaging device, your message includes your
phone number in the "FROM" field when the
recipient receives your message (i.e., "Fr: 8665551212").
All the people you send messages to are automatically
informed of your device phone number.
(NOTE: Customers utilizing Arch’s Alias Functionality
Procedure or ALI feature, will send a selected Preferred
Alias in the "FROM" field and customers
using the 800-946-4646 with PIN number send just the
7-digit PIN in the "FROM" field).
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How do I let others know my
pager number?
Leave it on your answering machine message.
Print it on business cards and stationery. Give it
to school nurses and all teachers and child care providers.
Inform family members and business associates. The
important thing is, do it right away and your pager
can work harder for you.
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How does my pager work?
A pager is like a FM radio that is tuned to
one frequency. (The FCC assigns each paging company
specific radio frequencies on which to broadcast their
paging signals.) Your pager will "listen"
for a unique code within this paging signal. When
the code reaches you and your pager "hears"
its signal, it decodes it and displays the numeric
or word message for you.
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What should I do if the pager
is not working properly?
First, send yourself a page to see if it's
transmitted. Your caller may simply have made a mistake
in dialing.If the test page did not transmit, check
the battery to make sure it's strong and inserted
properly. Most pagers will have an indicator that
tells when the battery is weak.
If these two steps check out, take a look around
you to see if you're in an area that's unlikely to
receive the transmission. Since your pager works like
a radio, be sure that you aren't in a "hole"
(such as the basement of a building) or surrounded
by metal (such as an elevator). Radio waves don't
penetrate metal objects and may not reflect into a
basement or other areas shielded by the ground or
mountains.
If it still isn't working, check to make sure that
the coverage plan you’ve purchased includes
the area you are in. Also, the pager can only listen
for pages while it's turned on, so it's better to
leave it on all the time. Pagers are designed to use
their power very efficiently, so the batteries tend
to last a long time.
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Can I get pages while I'm
traveling away from home?
Yes, provided you're traveling within the coverage
area you signed up for. If necessary, your pager's
service can be upgraded to a broader coverage range
(regional or nationwide). Please note: Since all pagers
must be in range of a radio transmitter, they normally
do not receive pages while inside an airplane or on
large bodies of water.
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What is my pager coverage
range?
From a technical standpoint, it's the area
within which your pager can "hear" a radio
transmitter. You chose a specific coverage plan when
you signed up for service, and you can change at any
time with just a phone call. Arch offers a variety
of coverage plans to suit your needs.
Although we attempt to provide the best coverage
possible, as with other telecommunications devices,
there will be areas where the signal may get interrupted
and lost temporarily.
Click
here to open a new window with the coverage options.
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What is Voice Mail service?
Voice Mail (VM) works like your home answering
machine, and you can access it from any touch-tone
telephone. Your caller dials your pager number, leaves
a voice message and hangs up. You receive a special
code on your pager, normally your pager number, which
alerts you to call and retrieve your message. That
way, callers can leave messages 24 hours a day and
be assured of confidentiality. And since the message
is in the caller's own voice, the message is not subject
to misinterpretation.
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What can I do if my pager
is lost or stolen?
Call Customer Service right away to let us
know. You will be able to retain the same number and
can arrange for a replacement pager.
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Can I upgrade my service at
any time or must I wait until the end of my contract?
Yes, call the customer service number listed
on your most recent invoice at any time to upgrade
your service or equipment.
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