Why won't my pager power up?
Your PageWriter 2000X Two-way interactive messaging
device might not be accessing the power it requires.
- Make sure you have a battery in the device.
- Make sure the battery is inserted correctly. Press
battery into the compartment to make sure that the battery
is seated properly.
- Recharge the battery as it may have used up its power.
- If the screen is still blank after replacing the battery
your screen's contrast may be too light.
Back to Top
How do I change my screen contrast?
You can quickly change the contrast by pressing the
[ALT], then holding down the light bulb key until reaching
the desired contrast. Your PageWriter 2000X Two Way Wireless
interactive messaging device also has a built-in calibration
guide to help you select the best contrast level. Adjust
the contrast by selecting [Customize] on the menu wheel
and select Contrast Help.
Back to Top
Why am I not receiving messages?
Check to see if the "RadioMode" on your device
is set to Off. From the Home screen, the status line will
display "Storing Messages". Reset your transmission
mode to "Send/Receive" or "Receive Only".
Select "RadioMode" on the menu wheel and hit [ENTER].
Use [TAB] key to move selector to the desired setting and
hit [ENTER].
If this does not correct the problem, your device may
be out of the range of the nearest transmitter. Check the
icon on the lower right hand corner of the Home screen.
If you are out of range, your messages will be transmitted
when you are back in "Send/Receive Messages" mode.
Back to Top
Periodically, the date and time are incorrect. What
causes this?
The clock will maintain its accuracy for about one
hour after the battery has been totally drained of its power.
To retain date and time accuracy, replace the battery as
soon as it has lost its power. During extended periods of
nonuse (i.e. overnight), place your device in the charger
so the battery will be fully charged in the morning. While
using your device, an extra battery can be kept in the charger
until needed.
Back to Top
If my unit is low on memory, what happens to my device?
- The memory wheel may not spin.
- The date and time may disappear from your screen.
- Your Message Inbox count may display zero messages.
- Your device may display that your Customize box is empty.
- Your text box may not be display text.
- The nightly clean up process may fail.
If your device is low in memory, your device will need
to be reset. You do this by turning it off then turn it
on again. To avoid this situation in the future, turn off
your device when it is not being used.
Back to Top
Why does the Home screen status line read "Receiving
Only" when the RadioMode is set to Send/Receive?
If you have just inserted a new battery or just disconnected
the device from your PC, it can take a few minutes before
you'll register a "Send and Receive Messages"
coverage status. Your device registers with the Arch network
after any suspension in service. It is possible that you
may be on the perimeter of the transmission range, you might
only have message reception capabilities. In this case,
the device can "hear" the transmitter but is out
of range of a system receiver to talk back to the network.
Back to Top
Why does my Home screen status line read "Storing
Messages"?
There are a number of possibilities why the Home screen
is reading "Storing Messages":
- Your device may be out of the range of the Arch messaging
network, Arch will store your messages until your device
is back in a "Send and Receive Messages" coverage
area.
- If you are in the range of an Arch transmitter, check
to see if the transmission capability of your device has
been manually turned off.
- If your transmission capability is set to send and receive,
it is possible that your device may be in Low Memory status.
To prevent lost incoming messages, the device switches
itself to OFF for transmissions. To correct this, delete
old messages from the Inboxes and empty the trashcan This
will increase available memory.
- Your battery may be too low to support two-way transmissions.
You will need to replace or recharge the battery, before
normal functions are restored.
Back to Top
Why don't I get alerted to incoming messages?
Your device alerts might be set to "Silent".
Alerts can be silenced in three ways:
- From the menu wheel, check to see if the device is set
to Silent mode. If so, [TAB] over to this field and hit
the [ENTER] until you reach the desired alert.
- Check the alert setting for each of your Inboxes. If
they are set to "Silent", reset the alerts.
- If you are actively typing a message on the keyboard
when an incoming message arrives, your keystrokes can
cancel a message's alert before you hear the actual alert.
Back to Top
Why do I keep getting reminder alerts?
Reminder alerts notify you of unread messages waiting
in your inbox. Check each of your inboxes (Main, Information
Services, and Personal) for unread messages. Read the messages
or disable the unread message alert. To do this, go to Customize
on the menu wheel, highlight Unread Message Alert then press
the [ENTER] key to toggle between [NowON] and [NowOFF].
Back to Top
Deleting my old messages did not help the Low Memory
status. What should I do now?
Messages that you delete are held in the Trashcan folder
until the Trashcan is emptied. When you delete messages
from Inboxes, memory use is being shifted from one file
to another. After deleting messages, you must empty the
Trashcan to free the memory for use.
Back to Top
Why does my device keep alerting me to the same message?
It is possible that the PageWriter 2000X two-way Wireless
interactive messaging device receives a garbled message
from the Arch network. Garbled messages are usually caused
when the device is in a fringe reception area.
If you receive a garbled message, and the "Alert When
Message Fixed" box on your device has been selected,
your device will update the message with a corrected version
and will alert you of its arrival. If this version still
has errors, it will continue to alert you until an ungarbled
version arrives. If you choose not to be alerted, the device
will still request a corrected version but you will not
be notified of its arrival. If you delete a garbled message
it will not be fixed.
Back to Top
When attempting to send a message, I get a "Message
Failed" error. What is causing this?
The most likely cause is that your device is set to
receive messages only. Reset your transmission "RadioMode"
to "Send and Receive Messages". It is also possible
that you are out of transmission range, you will be able
to send messages when you are back in a "Send and Receive"
messages area. Once you are back in a "Send and Receive"
messages area, select resend from the Outbox to resend your
message.
Back to Top
Messages disappearing from my Inboxes, what is causing
this?
There are two possible explanations why messages are
removed from your Inboxes:
- Your PageWriter 2000X is equipped with the capability
to establish a clean up schedule for your inboxes. The
auto-cleanup feature uses a default time frame of 5 days.
After 5 days read messages are removed from your Inbox.
Cleanup schedule and rules can be set for Inboxes through
the Read application on the menu wheel.
- It is also possible that your device has reached Low
Memory status. When your device reaches this status, the
oldest read messages are deleted to free available memory
for incoming messages.
Back to Top
The light on my charger doesn't light. What's wrong?
It is likely that the device isn't seated properly in
the charger - adjust the unit to ensure that the connection
between the charger and the device is correct. If the device
is seated properly and the LED light still isn't working,
unplug the transformer from the AC power supply (wall outlet),
remove the device from the charger, then use an ordinary
pencil eraser to clean the 6 metal contacts on the charger
and the device (or battery). Then plug the transformer back
into the wall outlet to restore power. Finally, re-insert
the device or battery into the charger. If the LED still
does not light, have the charger checked by an authorized
service technician.
Back to Top
What does a flashing red indicator light on the charger
mean?
The red flashing indicator light can mean one of 5 situations:
Back to Top
Why can't I establish a connection between my device
and my PC via the infrared interface?
Check the following before re-attempting to establish
a connection:
- Make sure you have opened the Flex PC Partner application
on your device and selected [CONNECT] to get the Connect
Status screen.
- Make sure your device is placed properly in the charger
cradle and that the serial cable and power supply are
properly connected and plugged in.
- Make sure your COM port on your PC is correctly set
(COM 1).
Back to Top
What caused my application installation to fail?
The device may be in a Low RAM status or you may be
attempting to load an application that is close in size
to available RAM. Remove the device from the charger. Reset
the device by turning it OFF and then ON again. Then attempt
to run the installation program again.
Back to Top
PC Partner stopped working during a download and is
unresponsive. What should I do now?
The battery may be drained of power. Replace or recharge
the battery to full power and then try the PC Partner download
again.
Back to Top
What is TrueSync®?
TrueSync® enables your device to synchronize and
exchange Contact and Scheduler information between your
PC and your PageWriter 2000X two-way interactive messaging
device. Popular Personal Management Information tools like
Microsoft Outlook®, ACT!®, Microsoft Schedule+,
Lotus Organizer®, SideKick® and Lotus Notes®
are all compatible. It even has support for Yahoo!®
Calendar, Yahoo!® Address Book and General Magic's Portico
Virtual Assistant®.
Back to Top
How much memory does my PageWriter 2000X have?
Your device has a total of 4.5MB of memory. 1MB of memory
is available for applications and data.
Back to Top
What is the IR Data Port?
Your PageWriterTM 2000X two-way interactive messaging
device is equipped with an infrared (IR) port. The charger
is used as a docking station for the device when transferring
data to and from a computer, e.g. uploading Address Book
data to your PC as a back up or downloading new applications
onto your device.
Back to Top
How much of an e-mail message can I receive on my device?
You will receive a total of 160 characters. Approximately
120 characters for message text, 20 characters are used
for the senders name, 20 characters are used for the subject.
- If your message is larger than 120 characters of text,
you will be notified of the number of remaining characters
{ xxx characters Press Reply/MORE}. You will be given
the opportunity to view more of the message. The "MORE"
choice appears under the word "CUSTOM" in the
device reply menu. When you choose "MORE", 500
additional characters will be sent to your device. You
can continue to view more of the message up to 5,000 characters.
When MORE of the message is delivered, the e-mail will
be identified as 1of 2, 1of 3 etc.
- Note: If you choose to see more of the e-mail it is
possible that messages will continue to be delivered to
your device. Therefore, it is possible that your email
messages may not follow the original message in succession.
Back to Top