Why has the USF Fee on my bill changed?
For information on USF Fee changes, please click
one of the links below:
Click
here if you are a Colorado or Texas customer.
Click
here if you are a customer outside of Colorado or Texas.
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When is my first bill due?
If you have not paid for your first month of service
in advance, your payment is due immediately.
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Can I use my credit card to pay
my Arch bill?
Yes. In fact, most customers prefer it because it's
fast and easy. Many opt to have their payment charged automatically
each month so they never have to worry about late payment
charges or interruption of service. Please see the back
of your billing statement to enroll in this service or call
the Customer Service number on your invoice.
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Can you automatically deduct payment
from my checking account?
Yes. All you need to do is call Customer Service
and we will take your banking information and automatically
deduct payments from your checking account. Simply call
the customer service number on your most recent statement.
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I paid my bill, but my payment didn't
show up on my next statement. Why not?
Sometimes bills are produced before all the payments
are processed in our computer system; your bill may have
been produced prior to receipt and crediting of your payment.
To obtain information on your most current balance and the
most recent payment received by Arch, just call the customer
service number listed on your statement.
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What is my account number?
See the upper right hand corner of your bill invoice
for your account number.
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Can I change my bill plan?
Yes, you can. However, it may affect your billing
rates. Please contact your Customer Service representative
for more details. Simply call the customer service number
on your most recent statement.
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How do I know which bill plan is
best for me?
If you're uncertain about which plan is best for
you, remember, our yearly billing plan option is the simplest
and most economical.
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I returned my pager to the store
where I bought it. What do I do with this bill?
Immediately notify Arch to disconnect your paging
service. This is very important. If you do not disconnect
your service, your account is still active and you are responsible
for the charges.
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What is an activation/connect fee?
It is a non-refundable fee to connect your paging
service.
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What are all these tax charges on
my bill?
Pagers are taxed in accordance with applicable local,
state, and federal laws and regulations, and determined
by the Tax Address (in most cases, this is your Billing
Address).
For more information, please contact your state's Tax
Collector's office.
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What is "additional usage"?
Additional usage, also known as "overcalls,"
refers to the calls to your pager that exceed the number
your service plan allows each month. Though Arch offers
a very generous paging allowance, additional usage fees
sometimes apply. So, each overcall incurs a minimal charge.
Additional usage is billed monthly regardless of your billing
plan..
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Who do I call with questions on
my account or if I want information on additional services?
Have your account number or pager number ready and
call Customer Service at the number listed on your most
recent statement. We're here for you.
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