Why won't my pager power up?
Your P935 Two-way interactive messaging device might
not be accessing the power it requires.
- Make sure you have a battery in the device.
- Make sure the battery is inserted correctly. Press battery
into the compartment to make sure that the battery is
seated properly.
- Recharge the battery as it may have used up its power.
- If the screen is still blank after replacing the battery
your screen's contrast may be too light.
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How do I change my screen contrast?
You can quickly change the contrast by pressing the
[ALT], then holding down the light bulb key until reaching
the desired contrast. Your P935 also has a built-in calibration
guide to help you select the best contrast level. Adjust
the contrast by selecting the [Controls] icon (shaped like
a wrench) on the home desktop menu and select the [Contrast]
icon (circle that is ½ shaded).
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Why am I not receiving messages?
Check to see if the "RadioMode" on your
device is set to "Off". From the Home screen,
the status line will display "Storing Messages"
and the pager icon in the upper left corner of the screen
will be closed with the word "OFF" under it. Reset
your transmission mode to 1-WAY or 2-WAY by using the [TAB]
key to move selector to the pager icon and pressing [ENTER].
If this does not correct the problem, your device may be
out of the range of the nearest transmitter. Check the icon
on the lower right corner of the Home Screen. If it does
not show arrow going in both directions and the status line
does not indicate "Send/Receive Messages", you
are out of transmitter range. Your messages will be transmitted
when you are back in "Send/Receive Messages" mode.
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Periodically, the date and time
are incorrect. What causes this?
The clock will maintain its accuracy for about one
hour after the battery has been totally drained of its power.
To retain date and time accuracy, replace the battery as
soon as it has lost its power. During extended periods of
non-use (i.e. overnight), place your device in the charger
so the battery will be fully charged in the morning. While
using your device, an extra battery can be kept in the charger
until needed.
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If my unit is low on memory, what
happens to my device?
The P935 is designed to reset itself when the amount
of available RAM memory gets too low. Therefore, you will
rarely experience low-memory symptoms. These symptoms may
include:
- Your "cursor" may not move from icon to icon.
- The date and time may disappear from your screen.
- Your Message Inbox count may display zero messages.
- Your text box may not display text.
- The nightly clean up process may fail.
When you reset your device or if the device performs an
automatic reset, the device must re-register with the network.
You will see "Receive Msg Only" in the status
line. When the registration process is complete your device
will show and be in "Send/Receive Messages" mode.
You should not miss any messages that are sent to you during
this time. All messages will be delivered when the device
has completed the registration process.
RAM memory gets fragmented (similar to the hard drive on
your PC) when applications are used. The automatic re-set
should only occur when the available RAM gets to a certain
low level, your device is on the HOME screen, and the device
has been inactive for a defined period of time. You may
not even see or notice that it is happening.
To lessen the number of times the device has to go through
this automated process, you can turn your device off (Press
the "ALT" and "HOME" key at the same
time) and turn it back on (a good time to do this is when
you retire for the night).
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Why does the Home screen status
line read "Receiving Only" when the RadioMode
is set to 2-WAY?
If you have just inserted a new battery or just disconnect
the device from your PC, it can take a few minutes before
you'll register a "Send/Receive Messages" coverage
status. Your device must re-register with the Arch network
after any suspension in service. It is also possible that
you may be on the perimeter of the transmission range, you
might only have message reception capabilities. In this
case, the device can "hear" the transmitter but
is out of range of a system receiver to talk back to the
network. When you move back into range of a system receiver,
your device will go back to "Send/Receive Messages"
status.
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Why does the Home screen status
line read "Storing Messages"?
There are a number of possibilities why the Home
screen is reading "Storing Messages":
- Your device may be out of the range of the Arch messaging
network, Arch will store your messages until your device
is back in a "Send and Receive Messages" coverage
area.
- If you are in the range of an Arch transmitter, check
to see if the transmission capability of your device has
been manually turned off. To check this, on your Home
screen, look at the pager icon in the upper left portion
of the screen. If it shows a closed pager and OFF, then
you will need to press the [TAB] key until the cursor
is on that icon and press [ENTER] to turn the transmission
status to 2-WAY.
- If your transmission capability is set to 2-WAY, it
is possible that your device may be in Low Memory status.
To prevent lost incoming messages, the device switched
itself to OFF for transmissions. To correct this, delete
old messages from the Inboxes and empty the Trashcan.
This will increase available memory. You may also need
to turn your device off and turn it back on again.
- Your battery may be too low to support two-way transmissions.
You will need to replace or recharge the battery before
normal functions are restored.
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Why don't I get alerted to incoming
messages?
Your device alerts might be set to "Silent".
Alerts can be silenced in two ways:
- From the Home screen, check to see if the icon in the
top left corner of the screen is set to Silent mode. If
so, [TAB] to this field and hit the [ENTER] key until
you reach the desired alert.
- Check the alert setting for each of your Inboxes. If
they are set to "Silent", reset the alerts.
- If you are actively typing a message on the keyboard
when an incoming message arrives, your keystrokes can
cancel a message's alert before you hear the actual alert.
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Why do I keep getting reminder alerts?
Reminder alerts notify you of unread messages waiting
in your inbox. Check each of your inboxes for unread messages.
Read the messages or disable the unread message alert. To
do this, on the Home screen move your cursor to the READ
icon, press [ENTER], press [TAB] to move the cursor to the
Message Rules icon (third icon from the left at the bottom
of the screen), press [ENTER], select the title of the inbox
that you want to change and press [ENTER], press the [TAB]
key until the cursor is over the "Beep until read"
selection then press the [ENTER] key to toggle between and
"X" and clear (the "X" indicates ON).
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Deleting my old messages did not
help the Low Memory status. What should I do now?
Messages that you delete are held in the Trashcan
folder until the Trashcan is emptied. When you delete messages
from Inboxes, memory use is being shifted from one application
to another. After deleting messages, you must empty the
Trashcan to free the memory for use.
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Why does my device keep alerting
me to the same message?
It is possible that the P935 two-way wireless interactive
messaging device receives a garbled message from the Arch
network. Garbled messages are usually caused when the device
is in a fringe reception area.
If you receive a garbled message, and the "Alert When
Message Fixed" box on your device has been selected,
your device will update the message with a corrected version
and will alert you of its arrival. If this version still
has errors, it will continue to alert you until an ungarbled
version arrives. If you choose not to be alerted, the device
will still request a correct version but you will not be
notified of its arrival. If you delete a garbled message
it will not be fixed.
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When attempting to send a message,
I get a "Message Failed" error. What is causing
this?
The most likely cause is that your device is set
to receive messages only. Reset your transmission "RadioMode"
to 2-WAY ("Send and Receive Messages"). It is
also possible that you are out of transmission range, you
will be able to send messages when you are back in a "Send
and Receive" messages area. Once you're back in a "Send
and Receive" messages area, select resend from the
Outbox to resend your message.
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Messages disappearing from my Inboxes,
what is causing this?
There are two possible explanations why messages
are removed from your Inboxes:
- Your P935 is equipped with the capability to establish
a clean up schedule for your inboxes. The auto-cleanup
feature uses a default time frame of 5 days. After 5 days
read messages are removed from your inbox. Cleanup schedule
and rules can be set for Inboxes through the Read application
on the Home screen. Once in the Read application, highlight
the folder (inbox) that you want to change, [TAB] until
the cursor is over the "Edit folder settings"
icon along the bottom, press [ENTER] and scroll through
the available options to select how often you would like
clean up of messages from this inbox.
- It is also possible that your device has reached Low
Memory status. When your device reaches this status, the
oldest read messages are deleted to fee available memory
for incoming messages.
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The light on my charger doesn't
light. What's wrong?
It is likely that the device isn't seated properly
in the charger - adjust the unit to ensure that the connection
between the charger and the device is correct. If the device
is seated properly and the LED light still isn't working,
unplug the transformer from the AC power supply (wall outlet),
remove the device from the charger, then use an ordinary
pencil eraser to clean the 6 metal contacts on the charger
and the device (or battery). Then plug the transformer back
into the wall outlet to restore power. Finally, re-insert
the device or battery into the charger. If the LED still
does not light, have the charger checked by an authorized
service technician.
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What does a flashing red indicator
light on the charger mean?
The red flashing indicator light can mean one of
5 situations:
- The battery or device may be seated wrong in the charger.
Check that it is inserted correctly.
- Your battery may be hyper-drained and it may need to
be reconditioned. To recondition the battery:
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Why can't I establish a connection
between my device and my PC via the infrared interface?
Check the following before re-attempting to establish
a connection:
- Make sure the screen on the P935 is "awake"
or has the desktop showing
- Make sure your device is positioned so the infrared
port on the device is lined up with the infrared port
on the cradle.
- Make sure your COM port on your PC is correctly set.
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What caused my application installation
to fail?
The device may be in a Low RAM status or you may
be attempting to load an application that is close in size
to available RAM. Remove the device from the charger. Reset
the device by turning it OFF and then ON again. Then attempt
to run the installation program again.
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What is TrueSync®?
TrueSync® enables your device to synchronize
and exchange Contact and Scheduler information between your
PC and your PageWriter 2000X two-way interactive messaging
device. Popular Personal Management Information tools like
Microsoft Outlook®, ACT!®, Microsoft Schedule+,
Lotus Organizer®, SideKick® and Lotus Notes®
are all compatible. It even has support for Yahoo!®
Calendar, Yahoo!® Address Book and General Magic's Portico
Virtual Assistant®.
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How much memory does my P935 have?
Your device has a total of 4.5MB of memory. 2MB of
memory is available for applications and data.
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What is the IR Data Port?
Your P935 two-way interactive messaging device is
equipped with an infrared (IR) port. The charger base also
has an IR port and uses a connection between these two ports
to transfer data to and from your computer, e.g., uploading
or synchronizing Contact data to your PC or downloading
new application onto your device. You can also communicate
with other IR Port capable devices or printers.
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How much of an e-mail message can
I receive on my device?
You will receive a total of approximately 400 characters.
Approximately 350 characters for message text, 48 characters
are used for the senders name, 48 characters are used for
the subject.
If your message is larger than 350 characters of text,
you will be notified of the number of remaining characters
{ xxx characters Press Reply/MORE}. You will be given the
opportunity to view more of the message. The "MORE"
choice appears under the word "CUSTOM" in the
device reply menu. When you choose "MORE", approximately
800 additional characters will be sent to your device. You
can continue to view more of the message up to 4,500 characters.
When MORE of the message is delivered, the e-mail will be
identified as 1of 2, 1of 3 etc.
Note: If you choose to see more of the e-mail it is possible
that messages will continue to be delivered to your device.
Therefore, it is possible that your email messages may not
follow the original message in succession.
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What is my P935 email address?
To send text messages from Internet email, or from
another 2-Way device, the sender needs to address the message
to:
- 10-digitPhoneNumber@archwireless.net if you have a Local
or Personal Toll-Free Number
- PIN@archwireless.net if you are using the 800-946-4646
with PIN number option
- PreferredAlias@arch.net if you have Arch Message Center
associated with your device
- To send text messages from Internet email, or from another
2-Way device, the sender needs to address the message
to "PIN@archwireless.net (example: 9876543@archwireless.net).
Your PIN is provided with the materials sent with your
device.
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I am adding an entry in my Contact
application, how do I address to another 2-Way device?
The address format will be dependent on the type
of device you are sending to:
- If the contact has an Arch Wireless Webster device (Timeport
P935, PageWriter 2000X, or T900) the address format is
7DigitPIN@archwireless.net. On your device screen, you
need to select "Two way" for the device type
(you can use the navigation button arrows to scroll to
"Two way" if it is not already showing as the
default). [TAB] to the Addr or PIN filed and type in the
7-digit PIN. Archwireless.net should be the default domain
name (if the domain field is blank or has something other
than archwireless.net, use the navigation disc arrows
to scroll until archwireless.net appears).
- For other carrier devices, verify with the contact the
appropriate PIN and domain information.
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I was looking at my Inbox when a
new message arrived. I read it in the pop-up screen and
selected OK, which should have put the message into the
Inbox. However, when the pop-up screen closed, I don't see
the new message in the Inbox list. What happened to it?
The message was placed in your inbox. If you are
already in the Inbox portion of the Read application, you
will need to back-up one level (press the back arrow key)
and re-enter the Inbox to refresh the list. The message
list does not dynamically update.
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I have Outlook or other desktop
PIM Calendar events (like birthdays, holidays, etc.) that
do not have an alarm or alert set on the desktop - but when
the event is synced to my P935, I get alarmed at 12:01AM.
What can I do to stop this from happening?
This issue will be addressed in an updated version
of TrueSync. TrueSync software is updated regularly on the
Internet. You can make sure you have the most recent version
by selecting "TrueSync Plus" from your programs
files and then select "Product Updates". This
will add any updates available.
To keep the P935 from alarming you for any event (whether
it is a Special Day in the calendar or a regular appointment),
open the event and select the "Edit event" icon
at the bottom of the screen. Using the right navigation
disk arrow, move the cursor to the "Alert Options"
screen. Set the Alert setting to "Silent".
You will also need to ensure that the reminder alert is
disabled for calendar events. To disable this setting, open
your Calendar application. Tab down to the "Settings
for Calendar" icon at the bottom of the screen. Tab
down to the "Beep until reminder is read" option
and make sure the box does NOT have an "X".
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I have some of my Calendar events
set to Play regardless of volume level. According to the
User Guide, if you want the event reminder to sound even
if the device is in silent mode, vibrate mode or in Quiet
Time, select the Play regardless of volume option. This
works in the Silent Mode and during Quiet Time - but not
when I'm in Vibrate mode. What's wrong?
This issue will be corrected in a future release
of the Wisdom Operating System software.
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I have Quiet Time set on my P935.
It doesn't give me the alerts for messages or my Calendar
default alert for appointments, but it still gives me reminder
chirps every 2 minutes. What can I do to prevent that from
happening?
To keep this from happening, you will need to turn
off the "Beep until reminder is read" option for
your Calendar. To disable this setting, open your Calendar
application. Tab down to the "Settings for Calendar"
icon at the bottom of the screen. Tab down to the "Beep
until reminder is read" option and make sure the box
is does NOT have an "X".
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When I installed TrueSync Desktop,
I set my home city as Dallas. I performed a successful synchronization,
but when I opened the Calendar or the Earth Time Application
on the TrueSync Desktop, it shows my home city as Boston.
Did it change all my appointment times to Eastern Time instead
of Central Time?
No, it did not change your appointment times. This
only occurs with the initial synchronization. Change your
Home City back to Dallas. This will not occur on future
syncs. This issue is being addressed with an update that
will be available via the Starfish website.
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I am trying to sync my device to
my desktop PIM, but I am getting stuck at the screen where
TrueSync is reading data from my P935 or trying to connect
to the P935. The arrows keep moving, but nothing ever happens.
What's wrong?
There are several situations that may cause this
scenario. Check the menu bar on your desktop (the bar where
your "Start" Button is). There may be a pop-up
window hidden behind the TrueSync Desktop application. The
window is usually titled "Unknown Timeport P935"
Click on the window from the Menu Bar. It will read, "The
Timeport P935 currently connected to your machine has been
configured to synchronize with another user. The data on
the device will be overwritten or merged with your data.
Is this OK?" Press "OK" and the TrueSync
Desktop will make the connection. You should not lose any
data currently on your P935.
Another condition that will cause this experience is if
the P935 already had a connection in progress (from performing
a backup - which is highly recommended, or adding new applications).
You must break the connection from the previous action before
trying to re-connect with the TrueSync application.
A third possibility is that the P935 screen was "asleep"
before you pressed the "Click to synchronize"
button. The device must be awake (press any key so the display
is on) BEFORE you start the synchronization or a connection
error will occur. The arrows may continue to spin if you
"wake" the device up after you've already tried
to initialize synchronization.
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I just finished synchronizing my
P935 and my desktop PIM. Now, my P935 seems to be stuck
in the waiting mode with the clock hands spinning. Did the
synchronization cause the P935 to go down?
No, but the P935 may take a few minutes to sort through
new data (this is especially apparent if you have added
numerous calendar events). Once it has processed the new
data, the device will function normally.
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I completed a successful synchronization
and my P935 looks OK (the screen has booted up properly),
but when I press a key it doesn't seem to register. What's
wrong?
If numerous entries were added to the P935, it may
take additional time for the new data to be processed. Your
keystrokes are registered, but until the new data is processed,
it can take several minutes for the device to "catch
up". Once the device has processed the new data, function
should return to normal.
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It takes a while to move from one
calendar view to another on the P935 (moving from one day
to the next, from daily view to weekly or monthly view,
etc). Why?
This can happen if there a lot of calendar entries
loaded into the P935 database. The P935 is optimized for
messaging applications (i.e., read and write). This means
that some of the other applications may not perform a quickly
as the Messaging Applications.
To minimize the number of Calendar entries (which should
speed up the response time in the application), set the
P935 to remove events that have already occurred. To change
this setting, open the Calendar Application, tab to the
"Settings for Calendar" icon at the bottom of
the screen, tab to the "Remove events" field and
scroll through the options. Select the option that best
meets your needs and still minimizes the number of entries
in the application.
Another way to minimize the number of entries in your Calendar
is to ensure that recurring events have an end date that
is not too far into the future.
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When I send a message from my Webster
200 device, or reply to a message, how does the recipient
know that the message is from my device?
When you send messages from your Webster 200, your
message includes your phone number, PIN number or Arch Message
Center Alias in the "FROM" field when the recipient
receives you message.
- If you have a Local or Personal Toll-Free Number the
recipient sees: "Fr: 10-digit Phone Number"
(i.e., Fr: 8665551212)
- If you are using the 800-946-4646 with a PIN, the recipient
sees: "Fr: PIN" (i.e., Fr: 1234567)
- If you have an Arch Message Center Preferred Alias the
recipient sees: "Fr: Preferred Alias" (i.e.,
Fr: YourName)
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