Frequently Asked Questions - Arch Webster 200
    1. Why won't my pager power up?
    2. How do I change my screen contrast?
    3. Why am I not receiving messages?
    4. Periodically, the date and time are incorrect. What causes this?
    5. If my unit is low on memory, what happens to my device?
    6. Why does the Home screen status line read "Receiving Only" when the RadioMode is set to 2-WAY?
    7. Why does the Home screen status line read "Storing Messages"?
    8. Why don't I get alerted to incoming messages?
    9. Why do I keep getting reminder alerts?
    10. Deleting my old messages did not help the Low Memory status. What should I do now?
    11. Why does my device keep alerting me to the same message?
    12. When attempting to send a message, I get a "Message Failed" error. What is causing this?
    13. Messages disappearing from my Inboxes, what is causing this?
    14. The light on my charger doesn't light. What's wrong?
    15. What does a flashing red indicator light on the charger mean?
    16. Why can't I establish a connection between my device and my PC via the infrared interface?
    17. What caused my application installation to fail?
    18. What is TrueSync®?
    19. How much memory does my P935 have?
    20. What is the IR Data Port?
    21. How much of an e-mail message can I receive on my device?
    22. What is my P935 email address?
    23. I am adding an entry in my Contact application, how do I address to another 2-Way device?
    24. I was looking at my Inbox when a new message arrived. I read it in the pop-up screen and selected OK, which should have put the message into the Inbox. However, when the pop-up screen closed, I don't see the new message in the Inbox list. What happened to it?
    25. I have Outlook or other desktop PIM Calendar events (like birthdays, holidays, etc.) that do not have an alarm or alert set on the desktop - but when the event is synced to my P935, I get alarmed at 12:01AM. What can I do to stop this from happening?
    26. I have some of my Calendar events set to Play regardless of volume level. According to the User Guide, if you want the event reminder to sound even if the device is in silent mode, vibrate mode or in Quiet Time, select the Play regardless of volume option. This works in the Silent Mode and during Quiet Time - but not when I'm in Vibrate mode. What's wrong?
    27. I have Quiet Time set on my P935. It doesn't give me the alerts for messages or my Calendar default alert for appointments, but it still gives me reminder chirps every 2 minutes. What can I do to prevent that from happening?
    28. When I installed TrueSync Desktop, I set my home city as Dallas. I performed a successful synchronization, but when I opened the Calendar or the Earth Time Application on the TrueSync Desktop, it shows my home city as Boston. Did it change all my appointment times to Eastern Time instead of Central Time?
    29. I am trying to sync my device to my desktop PIM, but I am getting stuck at the screen where TrueSync is reading data from my P935 or trying to connect to the P935. The arrows keep moving, but nothing ever happens. What's wrong?
    30. I just finished synchronizing my P935 and my desktop PIM. Now, my P935 seems to be stuck in the waiting mode with the clock hands spinning. Did the synchronization cause the P935 to go down?
    31. I completed a successful synchronization and my P935 looks OK (the screen has booted up properly), but when I press a key it doesn't seem to register. What's wrong?
    32. It takes a while to move from one calendar view to another on the P935 (moving from one day to the next, from daily view to weekly or monthly view, etc). Why?
    33. When I send a message from my Webster 200 device, or reply to a message, how does the recipient know that the message is from my device?

Why won't my pager power up?
Your P935 Two-way interactive messaging device might not be accessing the power it requires.

  • Make sure you have a battery in the device.
  • Make sure the battery is inserted correctly. Press battery into the compartment to make sure that the battery is seated properly.
  • Recharge the battery as it may have used up its power.
  • If the screen is still blank after replacing the battery your screen's contrast may be too light.

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How do I change my screen contrast?
You can quickly change the contrast by pressing the [ALT], then holding down the light bulb key until reaching the desired contrast. Your P935 also has a built-in calibration guide to help you select the best contrast level. Adjust the contrast by selecting the [Controls] icon (shaped like a wrench) on the home desktop menu and select the [Contrast] icon (circle that is ½ shaded).

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Why am I not receiving messages?
Check to see if the "RadioMode" on your device is set to "Off". From the Home screen, the status line will display "Storing Messages" and the pager icon in the upper left corner of the screen will be closed with the word "OFF" under it. Reset your transmission mode to 1-WAY or 2-WAY by using the [TAB] key to move selector to the pager icon and pressing [ENTER].

If this does not correct the problem, your device may be out of the range of the nearest transmitter. Check the icon on the lower right corner of the Home Screen. If it does not show arrow going in both directions and the status line does not indicate "Send/Receive Messages", you are out of transmitter range. Your messages will be transmitted when you are back in "Send/Receive Messages" mode.

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Periodically, the date and time are incorrect. What causes this?
The clock will maintain its accuracy for about one hour after the battery has been totally drained of its power. To retain date and time accuracy, replace the battery as soon as it has lost its power. During extended periods of non-use (i.e. overnight), place your device in the charger so the battery will be fully charged in the morning. While using your device, an extra battery can be kept in the charger until needed.

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If my unit is low on memory, what happens to my device?
The P935 is designed to reset itself when the amount of available RAM memory gets too low. Therefore, you will rarely experience low-memory symptoms. These symptoms may include:

  1. Your "cursor" may not move from icon to icon.
  2. The date and time may disappear from your screen.
  3. Your Message Inbox count may display zero messages.
  4. Your text box may not display text.
  5. The nightly clean up process may fail.

When you reset your device or if the device performs an automatic reset, the device must re-register with the network. You will see "Receive Msg Only" in the status line. When the registration process is complete your device will show and be in "Send/Receive Messages" mode. You should not miss any messages that are sent to you during this time. All messages will be delivered when the device has completed the registration process.

RAM memory gets fragmented (similar to the hard drive on your PC) when applications are used. The automatic re-set should only occur when the available RAM gets to a certain low level, your device is on the HOME screen, and the device has been inactive for a defined period of time. You may not even see or notice that it is happening.

To lessen the number of times the device has to go through this automated process, you can turn your device off (Press the "ALT" and "HOME" key at the same time) and turn it back on (a good time to do this is when you retire for the night).

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Why does the Home screen status line read "Receiving Only" when the RadioMode is set to 2-WAY?
If you have just inserted a new battery or just disconnect the device from your PC, it can take a few minutes before you'll register a "Send/Receive Messages" coverage status. Your device must re-register with the Arch network after any suspension in service. It is also possible that you may be on the perimeter of the transmission range, you might only have message reception capabilities. In this case, the device can "hear" the transmitter but is out of range of a system receiver to talk back to the network. When you move back into range of a system receiver, your device will go back to "Send/Receive Messages" status.

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Why does the Home screen status line read "Storing Messages"?
There are a number of possibilities why the Home screen is reading "Storing Messages":

  • Your device may be out of the range of the Arch messaging network, Arch will store your messages until your device is back in a "Send and Receive Messages" coverage area.
  • If you are in the range of an Arch transmitter, check to see if the transmission capability of your device has been manually turned off. To check this, on your Home screen, look at the pager icon in the upper left portion of the screen. If it shows a closed pager and OFF, then you will need to press the [TAB] key until the cursor is on that icon and press [ENTER] to turn the transmission status to 2-WAY.
  • If your transmission capability is set to 2-WAY, it is possible that your device may be in Low Memory status. To prevent lost incoming messages, the device switched itself to OFF for transmissions. To correct this, delete old messages from the Inboxes and empty the Trashcan. This will increase available memory. You may also need to turn your device off and turn it back on again.
  • Your battery may be too low to support two-way transmissions. You will need to replace or recharge the battery before normal functions are restored.

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Why don't I get alerted to incoming messages?
Your device alerts might be set to "Silent". Alerts can be silenced in two ways:

  • From the Home screen, check to see if the icon in the top left corner of the screen is set to Silent mode. If so, [TAB] to this field and hit the [ENTER] key until you reach the desired alert.
  • Check the alert setting for each of your Inboxes. If they are set to "Silent", reset the alerts.
  • If you are actively typing a message on the keyboard when an incoming message arrives, your keystrokes can cancel a message's alert before you hear the actual alert.

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Why do I keep getting reminder alerts?
Reminder alerts notify you of unread messages waiting in your inbox. Check each of your inboxes for unread messages. Read the messages or disable the unread message alert. To do this, on the Home screen move your cursor to the READ icon, press [ENTER], press [TAB] to move the cursor to the Message Rules icon (third icon from the left at the bottom of the screen), press [ENTER], select the title of the inbox that you want to change and press [ENTER], press the [TAB] key until the cursor is over the "Beep until read" selection then press the [ENTER] key to toggle between and "X" and clear (the "X" indicates ON).

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Deleting my old messages did not help the Low Memory status. What should I do now?
Messages that you delete are held in the Trashcan folder until the Trashcan is emptied. When you delete messages from Inboxes, memory use is being shifted from one application to another. After deleting messages, you must empty the Trashcan to free the memory for use.

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Why does my device keep alerting me to the same message?
It is possible that the P935 two-way wireless interactive messaging device receives a garbled message from the Arch network. Garbled messages are usually caused when the device is in a fringe reception area.

If you receive a garbled message, and the "Alert When Message Fixed" box on your device has been selected, your device will update the message with a corrected version and will alert you of its arrival. If this version still has errors, it will continue to alert you until an ungarbled version arrives. If you choose not to be alerted, the device will still request a correct version but you will not be notified of its arrival. If you delete a garbled message it will not be fixed.

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When attempting to send a message, I get a "Message Failed" error. What is causing this?
The most likely cause is that your device is set to receive messages only. Reset your transmission "RadioMode" to 2-WAY ("Send and Receive Messages"). It is also possible that you are out of transmission range, you will be able to send messages when you are back in a "Send and Receive" messages area. Once you're back in a "Send and Receive" messages area, select resend from the Outbox to resend your message.

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Messages disappearing from my Inboxes, what is causing this?
There are two possible explanations why messages are removed from your Inboxes:

  1. Your P935 is equipped with the capability to establish a clean up schedule for your inboxes. The auto-cleanup feature uses a default time frame of 5 days. After 5 days read messages are removed from your inbox. Cleanup schedule and rules can be set for Inboxes through the Read application on the Home screen. Once in the Read application, highlight the folder (inbox) that you want to change, [TAB] until the cursor is over the "Edit folder settings" icon along the bottom, press [ENTER] and scroll through the available options to select how often you would like clean up of messages from this inbox.
  2. It is also possible that your device has reached Low Memory status. When your device reaches this status, the oldest read messages are deleted to fee available memory for incoming messages.

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The light on my charger doesn't light. What's wrong?
It is likely that the device isn't seated properly in the charger - adjust the unit to ensure that the connection between the charger and the device is correct. If the device is seated properly and the LED light still isn't working, unplug the transformer from the AC power supply (wall outlet), remove the device from the charger, then use an ordinary pencil eraser to clean the 6 metal contacts on the charger and the device (or battery). Then plug the transformer back into the wall outlet to restore power. Finally, re-insert the device or battery into the charger. If the LED still does not light, have the charger checked by an authorized service technician.

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What does a flashing red indicator light on the charger mean?
The red flashing indicator light can mean one of 5 situations:

  1. The battery or device may be seated wrong in the charger. Check that it is inserted correctly.
  2. Your battery may be hyper-drained and it may need to be reconditioned. To recondition the battery:
        • Place the battery in the docking station, the light will blink red.
        • Let the battery sit overnight, if the light is still flashing red in the morning, remove the battery and put it back in the charger.
        • Repeat the procedure until the light turns green. If after 3 attempts the battery indicator light doesn't turn green, the battery cannot be reconditioned and needs to be replaced.
    1. The battery voltage has remained low for too long a period of time and the battery can not be recharged. Dispose of the battery and insert a new one.
    2. The battery temperature may be outside the normal charging range. Remove the battery and re-insert. If flashing continues, remove battery, wait an hour and then re-insert. If flashing still continues replace the battery or have the charger checked by an authorized service technician.
    3. The power supply is delivering insufficient power. Try another power source or outlet. If this does not work, the charger may be malfunctioning. Have the charger checked by an authorized service technician.

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Why can't I establish a connection between my device and my PC via the infrared interface?
Check the following before re-attempting to establish a connection:

  • Make sure the screen on the P935 is "awake" or has the desktop showing
  • Make sure your device is positioned so the infrared port on the device is lined up with the infrared port on the cradle.
  • Make sure your COM port on your PC is correctly set.

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What caused my application installation to fail?
The device may be in a Low RAM status or you may be attempting to load an application that is close in size to available RAM. Remove the device from the charger. Reset the device by turning it OFF and then ON again. Then attempt to run the installation program again.

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What is TrueSync®?
TrueSync® enables your device to synchronize and exchange Contact and Scheduler information between your PC and your PageWriter 2000X two-way interactive messaging device. Popular Personal Management Information tools like Microsoft Outlook®, ACT!®, Microsoft Schedule+, Lotus Organizer®, SideKick® and Lotus Notes® are all compatible. It even has support for Yahoo!® Calendar, Yahoo!® Address Book and General Magic's Portico Virtual Assistant®.

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How much memory does my P935 have?
Your device has a total of 4.5MB of memory. 2MB of memory is available for applications and data.

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What is the IR Data Port?
Your P935 two-way interactive messaging device is equipped with an infrared (IR) port. The charger base also has an IR port and uses a connection between these two ports to transfer data to and from your computer, e.g., uploading or synchronizing Contact data to your PC or downloading new application onto your device. You can also communicate with other IR Port capable devices or printers.

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How much of an e-mail message can I receive on my device?
You will receive a total of approximately 400 characters. Approximately 350 characters for message text, 48 characters are used for the senders name, 48 characters are used for the subject.

If your message is larger than 350 characters of text, you will be notified of the number of remaining characters { xxx characters Press Reply/MORE}. You will be given the opportunity to view more of the message. The "MORE" choice appears under the word "CUSTOM" in the device reply menu. When you choose "MORE", approximately 800 additional characters will be sent to your device. You can continue to view more of the message up to 4,500 characters. When MORE of the message is delivered, the e-mail will be identified as 1of 2, 1of 3 etc.

Note: If you choose to see more of the e-mail it is possible that messages will continue to be delivered to your device. Therefore, it is possible that your email messages may not follow the original message in succession.

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What is my P935 email address?
To send text messages from Internet email, or from another 2-Way device, the sender needs to address the message to:

  • 10-digitPhoneNumber@archwireless.net if you have a Local or Personal Toll-Free Number
  • PIN@archwireless.net if you are using the 800-946-4646 with PIN number option
  • PreferredAlias@arch.net if you have Arch Message Center associated with your device
  • To send text messages from Internet email, or from another 2-Way device, the sender needs to address the message to "PIN@archwireless.net (example: 9876543@archwireless.net). Your PIN is provided with the materials sent with your device.

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I am adding an entry in my Contact application, how do I address to another 2-Way device?
The address format will be dependent on the type of device you are sending to:

  • If the contact has an Arch Wireless Webster device (Timeport P935, PageWriter 2000X, or T900) the address format is 7DigitPIN@archwireless.net. On your device screen, you need to select "Two way" for the device type (you can use the navigation button arrows to scroll to "Two way" if it is not already showing as the default). [TAB] to the Addr or PIN filed and type in the 7-digit PIN. Archwireless.net should be the default domain name (if the domain field is blank or has something other than archwireless.net, use the navigation disc arrows to scroll until archwireless.net appears).
  • For other carrier devices, verify with the contact the appropriate PIN and domain information.

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I was looking at my Inbox when a new message arrived. I read it in the pop-up screen and selected OK, which should have put the message into the Inbox. However, when the pop-up screen closed, I don't see the new message in the Inbox list. What happened to it?
The message was placed in your inbox. If you are already in the Inbox portion of the Read application, you will need to back-up one level (press the back arrow key) and re-enter the Inbox to refresh the list. The message list does not dynamically update.

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I have Outlook or other desktop PIM Calendar events (like birthdays, holidays, etc.) that do not have an alarm or alert set on the desktop - but when the event is synced to my P935, I get alarmed at 12:01AM. What can I do to stop this from happening?
This issue will be addressed in an updated version of TrueSync. TrueSync software is updated regularly on the Internet. You can make sure you have the most recent version by selecting "TrueSync Plus" from your programs files and then select "Product Updates". This will add any updates available.

To keep the P935 from alarming you for any event (whether it is a Special Day in the calendar or a regular appointment), open the event and select the "Edit event" icon at the bottom of the screen. Using the right navigation disk arrow, move the cursor to the "Alert Options" screen. Set the Alert setting to "Silent".

You will also need to ensure that the reminder alert is disabled for calendar events. To disable this setting, open your Calendar application. Tab down to the "Settings for Calendar" icon at the bottom of the screen. Tab down to the "Beep until reminder is read" option and make sure the box does NOT have an "X".

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I have some of my Calendar events set to Play regardless of volume level. According to the User Guide, if you want the event reminder to sound even if the device is in silent mode, vibrate mode or in Quiet Time, select the Play regardless of volume option. This works in the Silent Mode and during Quiet Time - but not when I'm in Vibrate mode. What's wrong?
This issue will be corrected in a future release of the Wisdom Operating System software.

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I have Quiet Time set on my P935. It doesn't give me the alerts for messages or my Calendar default alert for appointments, but it still gives me reminder chirps every 2 minutes. What can I do to prevent that from happening?
To keep this from happening, you will need to turn off the "Beep until reminder is read" option for your Calendar. To disable this setting, open your Calendar application. Tab down to the "Settings for Calendar" icon at the bottom of the screen. Tab down to the "Beep until reminder is read" option and make sure the box is does NOT have an "X".

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When I installed TrueSync Desktop, I set my home city as Dallas. I performed a successful synchronization, but when I opened the Calendar or the Earth Time Application on the TrueSync Desktop, it shows my home city as Boston. Did it change all my appointment times to Eastern Time instead of Central Time?
No, it did not change your appointment times. This only occurs with the initial synchronization. Change your Home City back to Dallas. This will not occur on future syncs. This issue is being addressed with an update that will be available via the Starfish website.

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I am trying to sync my device to my desktop PIM, but I am getting stuck at the screen where TrueSync is reading data from my P935 or trying to connect to the P935. The arrows keep moving, but nothing ever happens. What's wrong?
There are several situations that may cause this scenario. Check the menu bar on your desktop (the bar where your "Start" Button is). There may be a pop-up window hidden behind the TrueSync Desktop application. The window is usually titled "Unknown Timeport P935" Click on the window from the Menu Bar. It will read, "The Timeport P935 currently connected to your machine has been configured to synchronize with another user. The data on the device will be overwritten or merged with your data. Is this OK?" Press "OK" and the TrueSync Desktop will make the connection. You should not lose any data currently on your P935.

Another condition that will cause this experience is if the P935 already had a connection in progress (from performing a backup - which is highly recommended, or adding new applications). You must break the connection from the previous action before trying to re-connect with the TrueSync application.

A third possibility is that the P935 screen was "asleep" before you pressed the "Click to synchronize" button. The device must be awake (press any key so the display is on) BEFORE you start the synchronization or a connection error will occur. The arrows may continue to spin if you "wake" the device up after you've already tried to initialize synchronization.

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I just finished synchronizing my P935 and my desktop PIM. Now, my P935 seems to be stuck in the waiting mode with the clock hands spinning. Did the synchronization cause the P935 to go down?
No, but the P935 may take a few minutes to sort through new data (this is especially apparent if you have added numerous calendar events). Once it has processed the new data, the device will function normally.

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I completed a successful synchronization and my P935 looks OK (the screen has booted up properly), but when I press a key it doesn't seem to register. What's wrong?
If numerous entries were added to the P935, it may take additional time for the new data to be processed. Your keystrokes are registered, but until the new data is processed, it can take several minutes for the device to "catch up". Once the device has processed the new data, function should return to normal.

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It takes a while to move from one calendar view to another on the P935 (moving from one day to the next, from daily view to weekly or monthly view, etc). Why?
This can happen if there a lot of calendar entries loaded into the P935 database. The P935 is optimized for messaging applications (i.e., read and write). This means that some of the other applications may not perform a quickly as the Messaging Applications.

To minimize the number of Calendar entries (which should speed up the response time in the application), set the P935 to remove events that have already occurred. To change this setting, open the Calendar Application, tab to the "Settings for Calendar" icon at the bottom of the screen, tab to the "Remove events" field and scroll through the options. Select the option that best meets your needs and still minimizes the number of entries in the application.

Another way to minimize the number of entries in your Calendar is to ensure that recurring events have an end date that is not too far into the future.

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When I send a message from my Webster 200 device, or reply to a message, how does the recipient know that the message is from my device?
When you send messages from your Webster 200, your message includes your phone number, PIN number or Arch Message Center Alias in the "FROM" field when the recipient receives you message.

  • If you have a Local or Personal Toll-Free Number the recipient sees: "Fr: 10-digit Phone Number" (i.e., Fr: 8665551212)
  • If you are using the 800-946-4646 with a PIN, the recipient sees: "Fr: PIN" (i.e., Fr: 1234567)
  • If you have an Arch Message Center Preferred Alias the recipient sees: "Fr: Preferred Alias" (i.e., Fr: YourName)

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